Reputation
GoldCo
has an A+ rating from the Better Business Bureau and an AAA one from the
Business Consumer Alliance. Moreover, on TrustLink, the company has 4.8 stars
out of the 5 possible while on TrustPilot it has another rating consisting of
4.8 stars out of 5 which is excellent. As you can see, most current or former
customers are praising this company for its professionalism. They also claim it
to be very beginner-friendly and helpful with all clients.
Flexibility
GoldCo
offers clients the possibility to open a precious metals IRA account (gold or
silver). You can open a completely new one or do a rollover from a traditional
IRA or a 401(k). The procedure to open such an account is very simple. The
first step is to fill out and sign an agreement on the official website after
which a representative will get in contact with you. This person will offer you
all the necessary information and, in case you want to move forward, will walk
you through the initial setup of your account.
The
funding is next and the representative will help you with that too. Once that
is also done, you will be asked to select the precious metals for your account,
like bullions or coins. GoldCo only allows clients to buy gold and silver for
their IRAs but also to buy them on their own, for investments. The recommended
custodian by this company is Equity Trust.
The
company can transport and store your precious metals at its safe depository or
you can keep them at home. The minimum required investment for such an IRA is
$25,000 which is lower than the national average.
Clients
can also choose to simply purchase gold and silver coins and bullion as they
are, without opening an IRA. While the prices for those are not openly
displayed on the website, contacting GoldCo directly will provide you with some
answers. Some of the coins that you can buy include Gold American Eagle Type 1 and
2, Gold Australian Striped Marlin, American Gold Buffalo, Gold Lucky Dragon,
Silver American Eagle Type 1 and 2, Silver Valor, Silver Freedom, Silver Maple
Leaf, etc.
There
is also a buy-back guarantee in place for GoldCo customers who want to sell
their precious metals. The company will buy everything back from you whenever
you decide it’s time.
Fees, Promotional Offers, and
Transparency
At
GoldCo, you will have to pay an $80 annual maintenance fee plus $100 for
non-segregated storage and $150 for segregated storage. However, as part of a
new client offer, the first-year fee can be waived for accounts that are worth
$50,000. If you buy precious metals and pay more than $50,000 for them, you
will receive 5% of your purchase for free.
You
can also get a free kit as part of a new client offer by simply completing a
form on the website. You will receive the kit in the mail within two to three
business days and it includes a printed, visual, and audio guide. The
transparency level of GoldCo is on par with its competitors. There is
absolutely no reason to worry or think that they might be hiding something
because that is not true.
Customer
Service and Educational Resources
The
educational resources tab on the official GoldCo website includes a plethora of
daily news and informational articles on precious metals investment and IRAs.
For those people who want to get in contact with the company, the fastest route
would be to call 855-653-2691 Monday to Friday from 7 AM to 4 PM PST. You can
also fill out a contact form on the webpage and wait for a representative to
contact you as soon as possible.
Another
fast way of chatting with a staff member is via the live chat bubble at the
bottom right of the page. You can ask questions and they will answer you as
quickly as it’s possible because there are instances when they are very busy.
You can also send e-mails either at info@goldco.com
or at customercare@goldco.com,
depending on your situation. Lastly, the headquarters of GoldCo is located at 24025 Park
Sorrento, Suite 210, Calabasas, CA 91302.